Direct analysis on the actual system. No remote guessing, no checklist-based reports.

Most technical problems don’t survive the trip from the lab bench to a consultant’s inbox. The signal disappears. The fault becomes intermittent. The reproduction conditions get lost in translation. That’s why Hard Probe works on the physical system — instruments connected, firmware running, signals measured in real conditions.

What this means in practice

Diagnosis starts with the hardware in front of us, not with a description of it. We use oscilloscopes, logic analyzers, JTAG/SWD debuggers, and protocol analyzers directly on the target. When firmware is involved, we go in — not around it.

The result is a diagnosis grounded in evidence, not probability. When we identify a fault, we know why it happens, under what conditions, and what it takes to reproduce it consistently.

No assumptions, no surprises

Assumptions are the leading cause of missed faults and wrong fixes. A remote diagnosis built on logs and descriptions will always have blind spots. An on-site, hands-on approach doesn’t eliminate complexity — it eliminates guesswork.

If the problem is in the hardware, we find it in the hardware. If it’s in the firmware, we find it in the firmware. If it’s at the interface between the two, we find it there too.